SUPPORT AND CONTINUOUS IMPROVEMENT
A successful implementation project is not enough. Over time, it is necessary to serve its users and improve their processes and tools. SQORUS supports its clients in managing the life cycle of their solutions by offering continuous improvement services: TPAM (Third Party Application Maintenance) management, technical support for users, help with usage, version upgrades, regulatory adaptations, integration of new users/services, upgrading the skills of your teams…
Our support teams intervene on a contract basis to reinforce your current teams, or on a fixed-price basis in a Shared Services Centre (SSC) to handle all or part of the management of your information systems.
DO YOU WANT TO OUTSOURCE ALL OR PART OF THE MANAGEMENT OF YOUR INFORMATION SYSTEM ?
DO YOU NEED SUPPORT TO MASTER THE INCREASING TECHNICAL COMPLEXITY OF YOUR BUSINESS ?
DO YOU WANT TO REDUCE YOUR ADOPTION COSTS FOR YOUR IT SOLUTIONS ?
- User support (campaign mode or shared service centre)
- Technical support level 1, 2 or 3…
- Support for IS teams (administration, application)
- Management of the TPAM (Third Party Application Maintenance)
- Provision of a ticketing tool and a dedicated helpdesk
- Implementation of community involvement programmes for key users and internal customers
UPGRADE YOUR IT SOLUTIONS
Application upgrade, integration of new functionalities, software update, SQORUS teams support you in your information systems upgrade projects.
HOW TO GET THE LATEST VERSION OF MY INFORMATION SYSTEM ?
HOW TO ENSURE A SUSTAINABLE TRANSITION IN MY ORGANISATION ?
- Opportunity study of new versions
- Audit and recommendations
- Management of version upgrades
- Configuration of changes
- Functional migration
- Release Management
- Communication support for improvements and new features
EVOLUTION OF YOUR IT SOLUTIONS
Adaptation to a new environment or new use cases, integration of new users, modification of business processes/tools, interaction with new databases, IT changes are frequent and require adaptation of your IT solutions. Our proven methods for managing the upgrades and maintenance of our clients’ HR and accounting applications have enabled them to save up to 25% of their TPAM costs.
YOU WANT TO UPGRADE YOUR SOLUTION?
DO YOU WANT TO INTEGRATE NEW BUSINESS PROCESSES?
WOULD YOU LIKE TO ANTICIPATE DEVELOPMENTS?
- Qualification and estimation of developments / parameterisation
- Budget estimate
- Design and production
- Upgradeable maintenance
- Unit testing
- Production launch of developments Functional migration
- Release Management
STEERING CONTINUOUS IMPROVEMENT
Our support teams provide ongoing support for the management and monitoring of TPAM activity, continuous improvement in contract or fixed price mode.
LACKING THE TIME AND RESOURCES TO PILOT YOUR TPAM?
YOU WANT TO REDUCE YOUR MAINTENANCE COSTS?
- Organisation of the activity
- Management of the TPAM
- KPI monitoring and reporting
- Co-facilitation of steering and operational committees
- Coordination of the relationship with the publisher
THE SQORUS CHOICE FOR YOUR PROJECTS
SUPPORT & CONTINUOUS IMPROVEMENT
A close relationship with the editors and a skill center, allowing our consultants to be regularly trained on the new versions available on the market and thus able to advise you with regard to your issues.
Successful experiences in the implementation of on premisesolutions and ERP, Saas, PaaS solutions have enabled us to develop real know-how on the upgrading of Oracle, Netsuite, Talentsoft, Peoplesoft solutions…
The support of certified technical teams enables us to handle complex, multi-publisher technical issues.