Support & continuous improvement
Our Support & Continuous Improvement offer to guarantee the excellence of your projects, today and tomorrow.
Our expertise in continuous improvement
In a constantly changing environment, our Support & Continuous Improvement expertise is deployed to meet your monitoring and maintenance needs, to ensure the sustainability and ongoing success of your projects.
You would like to :
- Benefit from ongoing monitoring to maintain and optimize your solutions?
- Would you like to be supported in the continuous improvement of your projects and processes?
- Proactively manage the corrective and evolutionary maintenance of your applications?
- Get strategic advice to maximize the performance of your solutions and projects over time?
Our expertise
Our continuous improvement solutions for quality support
A successful implementation project is not enough. Over time, we need to serve our users and improve their processes and tools.
SQORUS supports its customers in managing the lifecycle of their solutions, offering continuous improvement services: TMA (Third-Party Application Maintenance) management, technical support for users, help with usage, version upgrades, regulatory adaptations, integration of new users/services, upgrading the skills of your teams…
User support
Our support teams can work on a contract basis to reinforce your existing teams, or on a fixed-price basis in a Shared Services Center (SSC) to handle all or part of the management of your information systems.
- User support (campaign mode or shared service center)
- Level 1, 2 or 3 technical support…
Support for IS teams (administration, applications) - TMA management
- Provision of a ticketing tool and dedicated helpdesk
- Implementation of community involvement programmes for key users and internal customers
Upgrading your IT solutions
Whether you’re looking to ramp up your application, integrate new functionalities or update your software, our teams are here to support you as you upgrade your information systems.
- Opportunity study of new versions
- Audit and recommendations
- Management of version upgrades
- Configuration of changes
- Functional migration
- Release Management
- Communication support for improvements and new features
Evolving your IT solutions
Adaptation to a new environment or new use cases, integration of new users, modification of business processes/tools, interaction with new databases, IT changes are frequent and require adaptation of your IT solutions.
Our proven methods for managing the upgrades and maintenance of our clients’ HR and accounting applications have enabled them to save up to 25% of their TPAM costs.
- Qualification and estimation of developments / parameterisation
- Budget estimate
- Design and production
- Upgradeable maintenance
- Unit testing
- Putting upgrades into production
- Functional migration
- Release Management
Steering continuous improvement
Our support teams provide ongoing support for the management and monitoring of TPAM activity, continuous improvement in contract or fixed price mode.
- Organisation of the activity
- TMA management
- KPI tracking and reporting
- Co-facilitation of steering and operational committees
- Coordination of the relationship with the publisher
The SQORUS choice
SQORUS expertise for your continuous improvement project
Trust
Our technological expertise, backed up by strong partnerships with leading software publishers, enables our experts to provide you with high value-added Council services to help you meet your digital transformation challenges.
Commitment
Certification
The support of certified technical teams enables us to handle complex, multi-publisher technical issues.
Contact SQORUS for your support & continuous improvement project
At SQORUS, our commitment to continuous improvement is designed to ensure that your solutions remain effective, relevant and aligned with your evolving needs.
Tailor-made solutions
Our business solutions
Audit & HR & HRIS selection assistance
Audit & choice assistance Finance
IS implementation
Training with SQORUS University
