Support & continuous improvement
Our Support & Continuous Improvement offer to guarantee the excellence of your projects, today and tomorrow.
Our expertise in continuous improvement
In a constantly changing environment, our Support & Continuous Improvement expertise is deployed to meet your monitoring and maintenance needs, to ensure the sustainability and ongoing success of your projects.
You would like to :
- Benefit from ongoing monitoring to maintain and optimize your solutions?
- Would you like to be supported in the continuous improvement of your projects and processes?
- Proactively manage the corrective and evolutionary maintenance of your applications?
- Get strategic advice to maximize the performance of your solutions and projects over time?
SQORUS expertise
Continuous improvement as a lever for sustainable performance
It’s not enough to make a success of a project: you have to ensure its continuity, relevance and evolution. At SQORUS, we support our customers throughout the lifecycle of their solutions, offering continuous improvement services tailored to their specific contexts and challenges.
Our customers can opt for two distinct organization modes:
A dedicated system, sized specifically for the customer, with full-time or part-time resources, in direct liaison with in-house teams.
Support via our IT and HR Service Centers, which draw on a community of shared consultants and experts specialized in corrective and upgrade maintenance, user support, and regulatory and technological watch.
This choice enables each customer to adopt the most appropriate system according to their business volume, availability requirements and organizational preferences.
Our offer
Our continuous improvement services
Our services include
- Management of Third-Party Application Maintenance (TMA): We coordinate all maintenance activities for your applications, to guarantee optimum performance and availability within a controlled budget.
- Technical and functional support (levels 1 to 3): Our team of experts ensures fast, efficient resolution of incidents, technical problems and functional issues to minimize service interruptions.
- Help with use and adoption: We support your users on a daily basis to maximize the use of your tools and accelerate the adoption of new functions as part of a continuous improvement approach.
- Upgrades and upgrade management: We plan and implement upgrades to your solutions, so you can benefit from the latest features while minimizing the impact on your day-to-day operations.
- Integration of new users or services: Our team manages the extension of your solutions to new scopes, ensuring a smooth transition and consistent user experience as part of your continuous improvement strategy.
- Regulatory compliance and anticipation of software developments: We ensure that your systems are compliant with regulatory and technological developments, enabling you to anticipate change rather than undergo it.
- Enhancing the skills of your teams: We transfer our expertise to your staff to reinforce their autonomy and their ability to participate actively in the continuous improvement of your information systems.
The SQORUS choice
SQORUS expertise for your continuous improvement project
Trust
Our technological expertise, backed up by strong partnerships with leading software publishers, enables our experts to provide you with high value-added Council services to help you meet your digital transformation challenges.
Commitment
Certification
The support of certified technical teams enables us to handle complex, multi-publisher technical issues.
Contact SQORUS for your support & continuous improvement project
At SQORUS, our commitment to continuous improvement is designed to ensure that your solutions remain effective, relevant and aligned with your evolving needs.
Ebook – 13 areas for improvement to be implemented as soon as possible
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Tailor-made solutions
Our Lifecycle Management offers
Audit & HR & HRIS selection assistance
Audit & choice assistance Finance
IS implementation
