Run Management, the key to optimization in Oracle HCM Cloud

Your HRIS is up and running, but how do you get the most out of it, day after day? The key lies in optimal management of the crucial, but often neglected, Run phase. In this article, find out how to optimize your Run management with Oracle HCM Cloud to turn it into a powerful lever for continuous improvement.

The success of an HRIS project depends not only on how it is implemented, but also on how it is managed and adopted by users.

According to a report by Panorama Consulting (1), around 70% of ERP projects (2) encounter problems after implementation. These difficulties include resistance to change, often due to a poor understanding of the processes implemented in the tool, insufficient or inadequate training and support…

This statistic underlines the importance of this often neglected, but essential phase in the successful adoption of your Human Resources Information System (HRIS).

What is the Run?

The Run phase corresponds to the post-project phase: day-to-day management of the HRIS. During the project phase (Build phase), the tool was designed and configured. The next step is to maintain the system on a recurring basis to ensure service to users, and to bring the HRIS to life (Run phase).

This phase is important for stabilizing the solution once it has been deployed. It enables anomalies to be detected and corrected, performance to be optimized, and the system to be adapted to actual user needs. Proactive management of this phase ensures that the system remains up-to-date and efficient.

To find out more, please refer to our specialized article on HRIS maintenance.

The Run phase: a strategic lever for ongoing HRIS optimization

In the life cycle of an HRIS project, the Run phase is often perceived as a simple maintenance stage. In a context where IT systems are evolving rapidly, expectations of Run management have changed drastically.

Traditionally, Run teams were primarily responsible for troubleshooting and corrective maintenance. However, this vision has changed. Run is now seen as a hub for continuous improvement, where teams work to anticipate problems, optimize performance and implement fixes before users even notice malfunctions.

At SQORUS, we believe that the Run phase is much more than just day-to-day management: it’s a lever for continuous optimization, especially when accompanied by a TMA (3) specialized in Oracle HCM Cloud. Third-party application maintenance (TMA) is an outsourced service that handles the management and technical support of an IT solution. In concrete terms, this means that experts from outside the company, but specialized in the Run business and the selected tool, take charge of the customer’s HRIS maintenance.

As a result, customer teams don’t have to worry about maintaining their technical skills on the tool, which are not part of their core business, but can concentrate on their own challenges. SQORUS has built up a team specialized in the maintenance of Oracle HCM Cloud HRIS.

Oracle HCM Cloud: a constantly evolving solution

Oracle HCM Cloud, one of the most robust HR solutions on the market, is constantly evolving to meet the growing needs of businesses. Every year, Oracle rolls out several major updates (releases), bringing new features and enhancements.

According to a study by Gartner in 2023 (4), companies with a SaaS-based HRIS like Oracle HCM Cloud enjoy an average 22% reduction in annual maintenance costs, while benefiting from ongoing innovation.

One of the most significant transformations has been the introduction of the new Redwood screens, which completely rethink the user interface. Thanks to these screens, the HR user experience is enhanced, offering a more fluid, intuitive and modern navigation. However, this evolution also requires the adaptation of existing customer systems to take full advantage of its advanced functionalities.

According to an Oracle report (5), companies that have already adopted Redwood have noted an 18% increase in user satisfaction, thanks to improved ergonomics and accessibility.

The crucial importance of in-house tool experts

Efficient Run management relies on in-depth knowledge of the tool and its specific features. Unlike generalist consultants who can master broad concepts, experts who are intimately familiar with the systems in place are able to offer greater responsiveness and finer-grained incident resolution. Their understanding of specific configurations and unique user requirements means they can solve complex problems much more quickly, while optimizing the use of available resources.

This is where TMA comes into its own. By ensuring continuous monitoring of tool evolutions and having expert consultants on Oracle HCM Cloud, TMA becomes a real pillar to guarantee not only stability, but also system optimization. Its activities cover a wide range, including incident management, regular updates linked to Oracle releases, as well as the integration of new features such as Redwood screens.

According to a study by Forrester Consulting, companies that have implemented a specialized TMA see a 30% improvement in the efficiency of their HR management, and a reduction in downtime thanks to better anticipation of releases and proactive corrections.

Concrete feedback: continuous optimization thanks to TMA

Many of the customers we work with have optimized their HR processes thanks to rigorous, early management of the Run phase. For example, our customers regularly show an interest in studying new functionalities before integrating them into their systems to increase user satisfaction and operational efficiency.

We have also observed that a dynamic integration of Oracle releases, accompanied by expert TMA, reduces interruptions and improves the ROI (Return on Investment) of the solution.

Each update becomes an opportunity to adjust processes in line with new system capabilities. A Deloitte study from 2024 shows that companies that quickly integrate SaaS HRIS updates see a 25% improvement in their operational agility.

Our services: personalized support for an optimized Run phase

To keep your Oracle HCM Cloud HRIS up to date and running smoothly, SQORUS offers you specialized TMA. We understand that every company is unique, and we tailor our support to your specific needs. Whether it’s integrating new releases, optimizing your HR processes or managing transformations such as Redwood screens, our team of experts is at your side to guide you.

In conclusion, the Run phase is a unique opportunity for continuous improvement. Properly managed, it enables us not only to maintain the system, but above all to optimize it as it evolves.

By entrusting this phase to a specialized TMA like ours, you ensure the durability andefficiency of your HRIS.